I just got this email from the (I believe) support team leader -
Dear Sharona,
I will do my best, and I am sorry that you are crying or feel that our actions protect ravenattic rather than you. My staff has looked into this matter for you, and are all very sorry if their responses did not reflect that. Our policy is to look into the matter, and we ask for 24 hours to hear back from the buyer. With your feedback, I will revisit this policy so as to better serve you in the future. I do believe, however, that the full scope of your problem was not fully understood by my staff, and that faster action might have occurred had this been the case. This is our fault, and we are sorry for the improper diagnosis.
1) I have removed the feedback, however, just so you know, canceling a transaction does not remove feedback.
2) There is no way to restore hearts or views.
3) There is no way to ensure that she will not open a new account.
Again, I extend my deepest apologies for this.
I have to say I feel a lot better now. All I wanted was a clear response and not the copy & paste stuff. I hope they will have an update for me tomorrow.
Now I am going to bed. I had enough for one day.
Friday, December 12, 2008
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4 comments:
so glad you got a better response. Maybe this situation will help Etsy look into some things that need to be changed.
((hugs))
We miss you already! Just remember that everything happens for a reason and something good will come of this......
I'm so sorry you're having such a tough time my little raisin friend!
I think the time has come to rise above all this and take a good look at the future of your business - you need to decide what's best for YOU. Whichever path you choose to take I'm sure you can make it work - you're a strong, determined woman and nobody can take that away from you. Take care of yourself:)
I'm so sorry this happened to a wonderful gal like you.. Hopefully your 'buyer' will get what she deserves!
Hugs...
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