This is much better

I just got this email from the (I believe) support team leader -

Dear Sharona,

I will do my best, and I am sorry that you are crying or feel that our actions protect ravenattic rather than you. My staff has looked into this matter for you, and are all very sorry if their responses did not reflect that. Our policy is to look into the matter, and we ask for 24 hours to hear back from the buyer. With your feedback, I will revisit this policy so as to better serve you in the future. I do believe, however, that the full scope of your problem was not fully understood by my staff, and that faster action might have occurred had this been the case. This is our fault, and we are sorry for the improper diagnosis.

1) I have removed the feedback, however, just so you know, canceling a transaction does not remove feedback.

2) There is no way to restore hearts or views.

3) There is no way to ensure that she will not open a new account.

Again, I extend my deepest apologies for this.

I have to say I feel a lot better now. All I wanted was a clear response and not the copy & paste stuff. I hope they will have an update for me tomorrow.

Now I am going to bed. I had enough for one day.