I just returned from a night out to find ravenattic "bought" 6 items again, leaving me negative feedback and a smiley on the notes to seller.
Etsy finally suspended her now after I called everything out in the forums, I had no choice since I didn't get any serious replies to my emails. They suspended her and warned me not to post about their support not being good, cause "they have emails to prove otherwise" whatever that means.
1. Etsy should not try to teach me about customer support. I have been managing international customer service and tech support for years before they even existed. I know what excellent customer service is - Prompt, professional, courteous. Their support is just courteous (when they do take the time to reply). For example, I just realized they removed the negative feedback she left. But they didn't notify me about it.
2. People have been telling me "don't do this, that is exactly what she wants you to do". Let me make this clear - I don't give a damn about her. I am upset about Etsy. I cried because of Etsy doing nothing to protect their shop owners. I have been promoting Etsy like am idiot for a year now. Telling people about it, trying to get the Etsy Israel team to work, promoting and promoting and promoting not just my shop but the concept of Etsy - a community for artists to flourish and work together. Now I realize my dream of Etsy for just that, a naive dream. And it hurts. It hurts big time, cause I invested so much in it.
I am too hurt to do this anymore. The shop is closed till further notice.