Friday, December 12, 2008

My shop is closed till futher notice

I just returned from a night out to find ravenattic "bought" 6 items again, leaving me negative feedback and a smiley on the notes to seller.

Etsy finally suspended her now after I called everything out in the forums, I had no choice since I didn't get any serious replies to my emails. They suspended her and warned me not to post about their support not being good, cause "they have emails to prove otherwise" whatever that means.

1. Etsy should not try to teach me about customer support. I have been managing international customer service and tech support for years before they even existed. I know what excellent customer service is - Prompt, professional, courteous. Their support is just courteous (when they do take the time to reply). For example, I just realized they removed the negative feedback she left. But they didn't notify me about it.

2. People have been telling me "don't do this, that is exactly what she wants you to do". Let me make this clear - I don't give a damn about her. I am upset about Etsy. I cried because of Etsy doing nothing to protect their shop owners. I have been promoting Etsy like am idiot for a year now. Telling people about it, trying to get the Etsy Israel team to work, promoting and promoting and promoting not just my shop but the concept of Etsy - a community for artists to flourish and work together. Now I realize my dream of Etsy for just that, a naive dream. And it hurts. It hurts big time, cause I invested so much in it.

I am too hurt to do this anymore. The shop is closed till further notice.


dryan327 said...

Maybe this is your calling to get your own website...I have thought about it alot.

Sharona R. said...

I also have Lollishops. There are many venues out there.

Grace said...

Oh honey, I'm so sorry you're dealing with this. I still remember how nice you were to me when I first joined Etsy. Nobody deserves to be treated like this.

I can't believe how f*cked up Etsy is. They completely shut down both of my shops because someone "thinks" that I did something to them, but you have solid proof and all the other seller gets is a suspension? What the hell?

Get your own website, quickly. I use Volusion for my web hosting, and I couldn't be happier. My sales have tripled since I got kicked off Etsy, and I'm never looking back. :-)


juniejo said...

AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH and AHHHHHHHHHHHHHHHHHHHHHHHHHH and AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH oh my friend I cannot believe anyone could do this to you AGAIN !!!! I am soooooooooooooooooo p****** bleep bleep !!!!!I SEND YOU A HUGE HUGE HUG !!!!! Have some haggis, make some custard, sit with Pinky and your Wormies and open your own website

Susan said...

Oh Raisin....I am so sorry this happened to you... I will miss your posts...please stay in touch! Have you checked out ArtFire and 1000markets?


Distressing Delilah said...

Very distressing! Glad you are back though!

Sharona R. said...

Thank you all for your kind words, and for your support. It means a lot to me.